As governments evolve from digital service delivery to intelligent governance, Agentic AI is creating new opportunities to make public services more proactive, responsive, and citizen-centric. This panel will explore how state governments can orchestrate AI agents across departments, schemes, and service channels to improve efficiency, decision-making, and outcomes at scale. The discussion will also examine the importance of trust, transparency, accountability, and governance frameworks in public sector AI. Bringing together policymakers, technology leaders, and practitioners, the session will highlight how states can pioneer AI-enabled governance models and shape the future of public service delivery in India.
Key Discussion Points: - The shift from digital platforms to intelligent, AI-driven public services
- Using Agentic AI to orchestrate services across departments and citizen touchpoints
- Improving efficiency, responsiveness, and outcomes through AI-enabled governance
- Building trust, transparency, accountability, and responsible AI frameworks
- Challenges of deploying AI at scale in the public sector
- The role of states in shaping India’s next generation of AI-powered governance models
- Lessons, opportunities, and best practices for citizen-centric AI adoption in government sectors
